REF: KNCHR/CID/01/2024

Reports to                  : Deputy Director, Complaints, and Investigation
Duty Station              : Nairobi with occasional travel
Duration                    : Permanent and Pensionable

Grade                         : KNCHR 8
Gross Salary              : 49,193

Job Purpose

This position is responsible for the management of the directorate’s registry to ensure efficient documentation and processing of all complaints received by KNCHR.

Operational responsibilities

·        Assists in screening and processing of human rights complaints reported by petitioners.

·        Assists in the management of directorate’s complaints database under the Complaints Management System (CMS) towards protection of information and ensuring confidentiality.

·        Officer in Charge of the directorate’s registry and manages the registry both electronically and physically.

·        Retrieves complaints data when required within the Commission to inform KNCHR’s interventions on various issues pertaining to the protection and promotion of human rights

·        Prepares the directorate’s registry reports on complaints received and the remedial actions taken as per the mandate of the commission

·        Receipt, processing, and handling of all correspondence (mail, email, SMS, all social media platforms).

Skills, Experience and Minimum Qualifications

·        Diploma in information management or records management or equivalent from a recognized institution.

·        1-year relevant experience in a similar position.

·        Good organizational, writing, interpersonal and Communication skills

·        Analytical skills for complaints handling/processing

·        Ability to work in stressful and demanding environments

·        Problem solving skills

·        Computer literacy

·       Team player

·        Meet the requirements of Chapter Six of the Constitution of Kenya