POSITION: INFORMATION COMMUNICATION AND TECHNOLOGY OFFICER

REF: KNCHR/ADM/ICT/06/2024

Division: Information Communication and Technology

Reports to: Assistant Director, Information Communication and Technology

Grade: KNCHR 6

Location: Nairobi with occasional travel

Duration: Permanent and Pensionable

Gross Salary: Kshs. 100,250

Job purpose

This position is responsible for supporting the implementation of the Commission’s ICT strategy for provision of information communication and technology services in the Commission.

Key Responsibilities:

·        Assist in monitoring ICT service desk delivery issues to ensure quick resolution of user related incidents enhancing customer service delivery.

·        Assist in undertaking the day to day management of the information technology platforms to facilitate the efficient delivery of customer service and processing all transactions

·        Assist in maintaining and update the organizational ICT systems across the Commission to retain current information.

·        Assist in monitoring the Wide Area Network and the Local Area Network and ensure optimum output performance within the Commission to enable smooth internet and network connectivity.

·        Assist in ensuring the smooth running of all ICT systems including web applications, email system, firewall and spam filter.

·        Support roll out of new applications and hardware as well as maintenance of inventory for the organization’s IT hardware and software both at the main offices and in regional offices

·        Participate in timely preparation of the ICT department budgets, work plans and reports

Skills, Experience and Minimum Qualifications

·        Bachelor’s Degree in Computer Science, Information Technology, Business Information Technology or any relevant field from a recognized institution.

·        At least 1 year of relevant service in a comparable position from a reputable organization.

·        Professional Certification in Cisco Certified Network Associate (CCNA)

·        Good knowledge of Information Technology Infrastructure Library (ITIL)

·        Good knowledge of Active Directory Services and management.

·        Good knowledge of software development tools and maintenance practices.

·        Good knowledge of relational database management

·        Excellent organizational and problem solving skills

·        Meet the requirements of Chapter Six of the Constitution of Kenya